Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your access to and use of the codecraftssolutions.com website (“Site”) and your engagement with CodeCraft Solutions (“CodeCraft”, “we”, “us”) for any digital services. By using the Site or engaging our services, you agree to these Terms.

Provider: CodeCraft Solutions, established in Italy
Registered address: Via Giacomo Leopardi, 2, 81028 Santa Maria a Vico, Italy
Contact: support@codecraftssolutions.com

2. Services

CodeCraft provides digital technology services including custom web application development, website features and functionality, business process automation, script development, software setup and configuration, and technical support and maintenance. All services are delivered digitally — by download link or email. No physical goods are sold or shipped.

3. Project Engagement

3.1 Scope and Quotes

Each project begins with a written scope document specifying the deliverables, price, and timeline. Work begins only after the client provides written approval of the scope. The scope document constitutes the binding agreement for that project.

3.2 Changes to Scope

Requests to change the agreed scope after approval are accommodated at our discretion. Any change that affects price or timeline is quoted separately and must receive written approval before implementation.

3.3 Client Responsibilities

The client agrees to provide timely access, credentials, and information required to deliver the scope. Delays caused by the client’s failure to provide required information may extend the delivery timeline.

4. Payment

4.1 Pricing

Services are quoted at a fixed price per scope document. “From $X” pricing displayed on the website represents starting prices for typical projects of each type. The actual price for your project is confirmed in the scope document.

4.2 Payment Terms

Payment terms are specified in the scope document. Typically: 50% deposit before work begins, 50% on delivery. Retainer services are billed monthly in advance.

4.3 Taxes

Prices displayed on the website are exclusive of applicable taxes. Any applicable taxes (VAT, sales tax, or similar) will be stated in the invoice.

5. Intellectual Property

5.1 Deliverables

Upon receipt of full payment, the client owns the deliverables produced under the scope — including source code — outright, except as noted in §5.2 and §5.3.

5.2 Pre-existing IP

Any tools, libraries, frameworks, or third-party components with open-source or commercial licences that are incorporated into the deliverable are subject to their own licence terms. We will note third-party components in the project documentation.

5.3 CodeCraft’s general IP

We retain ownership of any internal tools, methods, and processes used to produce the deliverable that are not themselves a deliverable of the project.

6. Warranties and Limitations

6.1 Fitness for purpose

We warrant that deliverables will perform as described in the agreed scope at the time of delivery. The 30-day post-delivery support window covers defects against the agreed specification.

6.2 No guarantees beyond scope

We do not warrant that deliverables will be free of errors indefinitely or that they will function without maintenance as third-party platforms, APIs, and hosting environments change over time.

6.3 Limitation of liability

To the maximum extent permitted by applicable law, CodeCraft’s total liability for any claim arising from the services is limited to the total amount paid by the client for the project in question.

7. Refund Policy

Please see our Refund Policy for the full terms covering cancellations, refunds, and disputes for digital services.

8. Confidentiality

Each party agrees to hold in confidence any non-public information received from the other party during the project engagement and not to disclose it to third parties without written consent, except as required by law.

9. Consumer Rights (EU)

If you engage our services as a consumer (a natural person acting outside your trade, business, or profession), you benefit from the mandatory protections of the Italian Consumer Code (Codice del Consumo, Legislative Decree no. 206/2005) and applicable EU consumer law. Nothing in these Terms limits or excludes any right that cannot be limited or excluded by law. Your right to cancel and obtain a refund is set out in our Refund Policy. The European Commission’s Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of Italy. Any dispute arising from these Terms shall be subject to the Court of Santa Maria Capua Vetere (Caserta), Italy. If you are a consumer resident in the EU, this does not deprive you of the protection of the mandatory consumer-law provisions, or of the right to bring proceedings, in your country of residence.

11. Changes to These Terms

We may update these Terms at any time. Changes take effect when posted. Continued use of our services after a material change constitutes acceptance of the revised Terms.

12. Contact

support@codecraftssolutions.com
Via Giacomo Leopardi, 2, 81028 Santa Maria a Vico, Italy